The conference will discuss various strategic and practical issues, including: - Customer-driven channel management: Developing the right multi-channel strategy for the next decade. The future roles of the branch and the customer relationship model. Building micro-capabilities within each...

The aim of the XIII Report on Italian Financial System is to shed light in general on the changing face of banking and financial risks and its consequences on the Italian banking industry, through empirical analysis and institutional outlooks, with a peculiar focus to comparative analysis with...

Topics: - Should a private bank become a boutique of in-house financial products or follow a thoroughly open-architecture approach? - Flexibility of the small-size banks versus the full-range portfolio of products and services of the giant - banks: which counts more? - How important is the...

The XII Report on Financial System is devoted to the undergoing metamorphosis of the Italian banking industry, through empirical analysis and institutional outlooks, with a peculiar focus to comparative analysis with other European countries. Moreover it aims at addressing the issue of the...