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A Study of the Impact of Restaurant Affiliation on Part-time Workers’ Organizational Citizenship Behavior

The purposes for this study are: 1) To examine the influence of the management style of restaurant affiliation (chain and independent restaurants) on the relationships between organization citizenship behavior and three factors: a. part-time employee’s perceived supervisor support, b. part-time empl... Full description

Year of Publication: 2011-01-08
Authors: Liu, Yu Shan; Qu, Hailin; Yang, Jing
Publisher: UMass Amherst
Subjects: the restaurant industry | part-time workers | supervisor support | organizational support | organizational commitment | organizational citizenship behavior | Human Resources
Type of Publication (narrower categories): Other
Notes: Graduate Student Research Conference in Hospitality and Tourism
Title record from database: BASE
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Summary: The purposes for this study are: 1) To examine the influence of the management style of restaurant affiliation (chain and independent restaurants) on the relationships between organization citizenship behavior and three factors: a. part-time employee’s perceived supervisor support, b. part-time employee’s perceived organizational support, and c. organizational commitment; and 2) To compare the different level of work perceptions and organizational commitment between part-time workers of chain restaurants and part-time workers of independent restaurants. Survey was conducted among 185 part-time workers in the restaurant industry. The results indicated that management styles of different restaurant affiliation have influence on part-time workers.
Item Description: Graduate Student Research Conference in Hospitality and Tourism
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