Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees
Doug Lipp
| Year of publication: |
2013 ; 1 Edition
|
|---|---|
| Authors: | Lipp, Doug |
| Publisher: |
New York [u.a.] : McGraw-Hill Education |
| Subject: | Walt Disney Company <Burbank, Calif.> | Freizeitwirtschaft | Leisure industries | Betriebliches Bildungsmanagement | Employer-provided training | Privatuniversität | Private university | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Unternehmenserfolg | Firm performance | USA | United States |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XVIII, 222 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard. |
| ISBN: | 0-07-180807-8 ; 978-0-07-180807-1 ; 0-07-180808-6 ; 978-0-07-180808-8 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009742565