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The impact of tourism service quality on customer satisfaction : the case of five-star hotels in Jordan

Ramzi AL-Rousan and Badaruddin Mohamed; Yudi Fernando
Year of Publication: 2011
Authors: AL-Rousan, Ramzi; Mohamed, Badaruddin; Fernando, Yudi
Published in:
International journal of leisure and tourism marketing : IJLTM.- [Olney] : Inderscience Enterprises, ISSN 1757-5567, ZDB-ID 25124365. - Vol. 2.2011, 2, p. 124-139
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Language: English
Subjects: Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Jordanien | Jordan (Kingdom)
Type of Publication (narrower categories): Aufsatz in Zeitschriften
Article in journal
Type of Publication: Article
Title record from database: ECONIS - Online Catalogue of the ZBW
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