Valuation and value creation of insurance intermediaries

Introduction -- Agents and brokers in the insurance industry : an intriguing area for further research -- Valuation of small and medium-sized insurance brokers : establishing a valuation approach for business succession -- Value creation in insurance intermediary mergers and acquisitions : an opportunity for realizing positive abnormal returns -- Performance transformation in the tied agent channel : achieving a step-change in tied agent productivity -- Summary and concluding remarks -- Appendix -- Publication bibliography