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isPartOf:"Business process management journal"
type_genre:"Fallstudie"
~subject:"Dienstleistungsqualität"
~subject:"Goal programming"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Goal programming
Bank
12
Business process management
5
Prozessmanagement
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Organisatorischer Wandel
3
Organizational change
3
Automation
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Automatisierung
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Andronikidis, Andreas
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Georgiou, Andreas C.
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Gotzamani, Katerina D.
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Komunda, Mabel
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Osarenkhoe, Aihie
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Paltayian, George
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Business process management journal
The international journal of bank marketing : IJBM
22
Journal of financial services marketing : JFSM
12
International journal of productivity and quality management : IJPQM
10
The service industries journal
10
International journal of quality & reliability management
9
International journal of services and operations management
9
International journal of bank marketing
8
The IUP journal of bank management : IJBM
7
Cogent business & management
6
Journal of retailing and consumer services
5
Services marketing quarterly
5
European research studies
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
International journal of economic perspectives : IJEP
4
International journal of financial services management : IJFSM
4
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Academic journal of economic studies
3
Asia Pacific journal of marketing and logistics
3
Finance India : the quarterly journal of Indian Institute of Finance
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
Global business & economics review
3
International journal of economics and finance
3
International journal of emerging markets
3
International journal of services and operations management : IJSOM
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business economics and management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Managing service quality : MSQ ; an international journal
3
Praj̄nȧn : journal of social and management sciences
3
Quality management journal : QMJ
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
African journal of business and economic research : AJBER
2
African journal of economic and management studies : AJEMS
2
Bangladesh journal of political economy
2
Benchmarking : an international journal
2
Business and Economic Research : BER
2
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ECONIS (ZBW)
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Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
2
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
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