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isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Fong, Lawrence Hoc Nang"
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Consumer behaviour
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Customer satisfaction
2
Dienstleistungsqualität
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Emotion
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Kundenzufriedenheit
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Service quality
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Accommodation experience
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Behavioral intentions
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Cognition
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Cross-modal correspondence
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Customer service
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Fong, Lawrence Hoc Nang
Han, Heesup
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10
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5
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5
Chua, Bee-Lia
4
Huber, Frank
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Law, Chun Hung Roberts
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Nicolau, Juan Luis
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Parsa, H. G.
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Shoemaker, Stowe
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Suh, Eunju
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Swanson, Scott R.
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Weber, Karin
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Wong, IpKin Anthony
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Wu, Luorong
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Alnawas, Ibrahim
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Bauer, Hans H.
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Chen, Yong
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Gabler Edition Wissenschaft
International journal of contemporary hospitality management
International journal of hospitality management
3
Journal of destination marketing & management
2
Tourism management : research, policies, practice
2
Information technology & tourism
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Sensory marketing in hospitality : a critical synthesis and reflection
Fong, Lawrence Hoc Nang
;
Lei, Soey Sut Ieng
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 2916-2928
Persistent link: https://www.econbiz.de/10014314891
Saved in:
3
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Wang, Erin Yirun
;
Fong, Lawrence Hoc Nang
;
Law, Chun …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012798189
Saved in:
4
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
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