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isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Wu, Luorong"
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Consumer behaviour
3
Konsumentenverhalten
3
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Viral marketing
2
Virales Marketing
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Beschwerdemanagement
1
Complaint management
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Confidence
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Dienstleistungssektor
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Digital platform
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Digitale Plattform
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Display authenticity
1
Emotion
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Friedliness
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Internet marketing
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Multiparty service failure
1
Negative emotions
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Online retailing
1
Online reviews
1
Online-Handel
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Online-Marketing
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Personal sense of power
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Platform business
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Platform-centric service failure
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Review trustworthiness
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Service industry
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Service relationship
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Service satisfaction
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Share Economy
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Sharing economy
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Social Web
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Temporal contiguity cue
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Tipping
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Wu, Luorong
Han, Heesup
12
Jang, Soocheong
10
Bilgihan, Anil
5
Jeong, Miyoung
5
Chua, Bee-Lia
4
Fong, Lawrence Hoc Nang
4
Huber, Frank
4
Hwang, Jinsoo
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Law, Chun Hung Roberts
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Mattila, Anna S.
4
Bai, Billy
3
Cai, Ruiying
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Denizci Guillet, Basak
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DiPietro, Robin B.
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Huang, Songshan
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3
Hyun, Sunghyup Sean
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Kim, Heewon
3
Kim, Jong-Hyeong
3
Kim, Seongseop
3
Nicolau, Juan Luis
3
Parsa, H. G.
3
Shoemaker, Stowe
3
Suh, Eunju
3
Swanson, Scott R.
3
Weber, Karin
3
Wong, IpKin Anthony
3
Adler, Howard
2
Alnawas, Ibrahim
2
Bauer, Hans H.
2
Bonn, Mark Andrew
2
Bradley, Graham L.
2
Bujisic, Milos
2
Chen, Xiaohong
2
Chen, Yong
2
Chi, Christina Geng-qing
2
Cranage, David A.
2
Fantapié Altobelli, Claudia
2
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Gabler Edition Wissenschaft
International journal of contemporary hospitality management
International journal of hospitality management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of hospitality marketing & management
2
Journal of service management
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Cornell hospitality quarterly : CQ
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Sharing information now vs later : the effect of temporal contiguity cue and power on consumer response toward online reviews
Wu, Luorong
;
Shen, Han
;
Li, Mimi
;
Deng, Qian
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 648-668
Persistent link: https://www.econbiz.de/10011687632
Saved in:
3
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
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