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isPartOf:"Informatik-Fachberichte"
~isPartOf:"Finance research letters"
~isPartOf:"International journal of hospitality management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Künstliche Intelligenz
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Artificial intelligence
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Machine learning
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Informatik-Fachberichte
Finance research letters
International journal of hospitality management
Journal of business research : JBR
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of retailing and consumer services
3
Göttinger Wirtschaftsinformatik
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Psychology & marketing
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Technological forecasting & social change : an international journal
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Artificial intelligence and digital diversity inclusiveness in corporate restructuring
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Beiträge der Hochschule Pforzheim
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Foresight and STI governance : journal of the National Research University - Higher School of Economics
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Handbook of research on applied AI for international business and marketing applications
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Human resource development international : HRDI
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information technology & tourism
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International journal of consumer studies
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International journal of contemporary hospitality management
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of operations and quantitative management : IJOQM
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International journal of productivity and quality management : IJPQM
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International journal of sports marketing & sponsorship
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ECONIS (ZBW)
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1
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
2
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
3
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
4
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
5
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
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