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isPartOf:"Informatik-Fachberichte"
~isPartOf:"Psychology & marketing"
~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Artificial intelligence
179
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artificial intelligence
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Ali, Sara
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Ashraf, Rohail
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Huo, Da
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Lamrhari, Soumaya
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Mir, Mahmood
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Syed, Tahir Abbas
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Informatik-Fachberichte
Psychology & marketing
Technological forecasting & social change : an international journal
International journal of hospitality management
5
Journal of business research : JBR
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of retailing and consumer services
3
Göttinger Wirtschaftsinformatik
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Journal of hospitality marketing & management
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The journal of services marketing
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Artificial intelligence and digital diversity inclusiveness in corporate restructuring
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Beiträge der Hochschule Pforzheim
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Benchmarking : an international journal
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Cogent business & management
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Foresight and STI governance : journal of the National Research University - Higher School of Economics
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Handbook of research on applied AI for international business and marketing applications
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Human resource development international : HRDI
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information technology & tourism
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International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of operations and quantitative management : IJOQM
1
International journal of productivity and quality management : IJPQM
1
International journal of sports marketing & sponsorship
1
International marketing review
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Journal of information & knowledge management : JIKM
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of risk and financial management : JRFM
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Journal of service research
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Management strategies for sustainability, new knowledge innovation, and personalized products and services
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The TQM journal : the international review of organizational improvement
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Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
2
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
3
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
4
A social CRM analytic framework for improving customer retention, acquisition, and conversion
Lamrhari, Soumaya
;
El Ghazi, Hamid
;
Oubrich, Mourad
;
El …
- In:
Technological forecasting & social change : an …
174
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013209542
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