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isPartOf:"Informatik-Fachberichte"
~isPartOf:"Psychology & marketing"
~subject:"Customer service"
~subject:"Health care"
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Customer service
Health care
Künstliche Intelligenz
33
Artificial intelligence
30
artificial intelligence
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Consumer behaviour
13
Konsumentenverhalten
13
Bibliometrics
6
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chatbot
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trust
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Virales Marketing
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anthropomorphism
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Informatik-Fachberichte
Psychology & marketing
Journal of business research : JBR
11
Journal of retailing and consumer services
5
NBER working paper series
5
International journal of hospitality management
4
Technological forecasting & social change : an international journal
4
Technovation : the international journal of technological innovation, entrepreneurship and technology management
4
Health care management science : a new journal serving the international health care management community
3
Journal of service management
3
Leveraging AI and emotional intelligence in contemporary business organizations
3
Manufacturing & service operations management : M & SOM
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Springer eBook Collection
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Asia Pacific journal of human resources : APJHR
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Decision analytics journal
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HKS Working Paper
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Interfaces : the INFORMS journal on the practice of operations research
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Journal of management information systems : JMIS
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Journal of open innovation : technology, market, and complexity
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Journal of service research
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NBER Working Paper
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Operations research for health care
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The service industries journal
2
AI watch
1
Advances in business information systems and analytics (ABISA) book series
1
Advances in healthcareinformation systems and administration (AHISA) book series
1
American journal of business
1
Amfiteatru economic : an economic and business research periodical
1
Analytics and knowledge management
1
Artificial Intelligence in smart healthcare systems
1
Artificial intelligence and machine learning in business management : concepts, challenges, and case studies
1
Artificial intelligence in marketing
1
Biomedical and robotics healthcare
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CSD working paper series
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Cahier de recherche
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California management review
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Cambridge journal of regions, economy and society
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ECONIS (ZBW)
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1
Consumers' responses to personalized service from medical artificial intelligence and human doctors
Zhang, Yiran
;
Tan, Wenying
;
Lee, Eun-Ju
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 118-133
Persistent link: https://www.econbiz.de/10014467474
Saved in:
2
Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili
;
Li, Xiaolin
;
Liu, Kecheng
;
Wang, Xuesong
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389
Saved in:
3
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
4
Quantitative insights from online qualitative data : an example from the health care sector
Pitt, Christine
;
Mulvey, Michael S.
;
Kietzmann, Jan
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 1010-1017
Persistent link: https://www.econbiz.de/10011970096
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