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isPartOf:"Informatik-Fachberichte"
~isPartOf:"Psychology & marketing"
~subject:"Dienstleistungsqualität"
~subject:"Health care"
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Dienstleistungsqualität
Health care
Künstliche Intelligenz
33
Artificial intelligence
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artificial intelligence
28
Consumer behaviour
13
Konsumentenverhalten
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Bibliometrics
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chatbot
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trust
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anthropomorphism
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Ali, Sara
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Huo, Da
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Kietzmann, Jan
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Informatik-Fachberichte
Psychology & marketing
Journal of business research : JBR
12
International journal of hospitality management
7
Journal of service research
6
Journal of retailing and consumer services
5
Manufacturing & service operations management : M & SOM
5
Technological forecasting & social change : an international journal
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NBER working paper series
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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The service industries journal
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Health care management science : a new journal serving the international health care management community
3
Journal of hospitality marketing & management
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Journal of service management
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The journal of services marketing
3
Asia Pacific journal of human resources : APJHR
2
Decision analytics journal
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Electronic markets : EM ; the international journal of electronic commerce and business media
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HKS Working Paper
2
Interfaces : the INFORMS journal on the practice of operations research
2
International journal of bank marketing
2
Journal of consumer research : JCR ; an interdisciplinary journal
2
Journal of innovation & knowledge : JIK
2
Journal of interactive marketing
2
Journal of management information systems : JMIS
2
Journal of open innovation : technology, market, and complexity
2
NBER Working Paper
2
Operations research for health care
2
Production and operations management : the flagship research journal of the Production and Operations Management Society
2
Service business
2
Springer eBook Collection
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AI watch
1
Accounting horizons : a quarterly publication of the American Accounting Association
1
Advances in healthcareinformation systems and administration (AHISA) book series
1
American journal of business
1
Amfiteatru economic : an economic and business research periodical
1
Analytics and knowledge management
1
Artificial Intelligence in smart healthcare systems
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Artificial intelligence and machine learning in business management : concepts, challenges, and case studies
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
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ECONIS (ZBW)
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1
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Consumers' responses to personalized service from medical artificial intelligence and human doctors
Zhang, Yiran
;
Tan, Wenying
;
Lee, Eun-Ju
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 118-133
Persistent link: https://www.econbiz.de/10014467474
Saved in:
3
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
4
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
5
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
6
Quantitative insights from online qualitative data : an example from the health care sector
Pitt, Christine
;
Mulvey, Michael S.
;
Kietzmann, Jan
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 1010-1017
Persistent link: https://www.econbiz.de/10011970096
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