//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of marketing theory and practice"
~language:"eng"
~subject:"Einzelhandel"
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer Behaviour"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Einzelhandel
Kundenservice
Consumer behaviour
111
Konsumentenverhalten
111
USA
33
United States
33
Marketing management
11
Marketingmanagement
11
Personality psychology
11
Persönlichkeitspsychologie
11
Beziehungsmarketing
9
Relationship marketing
9
Retail trade
9
Customer satisfaction
8
Kundenzufriedenheit
8
Brand management
6
Emotion
6
Markenführung
6
Brand image
5
Customer service
5
Markenimage
5
Marketing theory
5
Marketingtheorie
5
Online retailing
5
Online-Handel
5
Personality trait
5
Persönlichkeitsmerkmal
5
Social Web
5
Social web
5
Comparison
4
Dienstleistungsqualität
4
Kaufentscheidung
4
New product development
4
Preismanagement
4
Pricing strategy
4
Product quality
4
Produktentwicklung
4
Produktqualität
4
Purchase decision
4
Salespeople
4
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
Author
All
Arnold, Todd J.
2
Alhouti, Sarah
1
Amos, Clinton
1
Ashley, Christy
1
Autry, Chad W.
1
Basso, Kenny
1
Beatty, Sharon E.
1
Briggs, Elten
1
Brockhaus, Sebastian
1
Broilo, Patricia Liebesny
1
Butler, Timothy D.
1
Chaudhuri, Arjun
1
Cho, Yoon-na
1
Davis, Lenita
1
DeCarlo, Thomas E.
1
Espartel, Lélis Balestrin
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Gillison, Stephanie T.
1
Harmon-Kizer, Tracy R.
1
Hill, Donna J.
1
Johnson, Catherine M.
1
Knemeyer, A. Michael
1
Laczniak, Russell N.
1
Landry, Timothy D.
1
Lemon, Katherine N.
1
Ligas, Mark
1
Mallalieu, Lynnea
1
Mark, Tanya
1
Motley, Carol M.
1
Nakamoto, Kent
1
Northington, William Magnus
1
O'Brien, Matthew
1
Ramaswami, Sridhar
1
Reynolds, J. Kenneth
1
Rutherford, Brian N.
1
Silva, Renata Gonçalves Santos
1
Vandenbosch, Mark B.
1
Yang, Zhiyong
1
more ...
less ...
Published in...
All
Journal of marketing theory and practice
Journal of retailing and consumer services
499
Journal of business research : JBR
136
Journal of retailing
134
International journal of retail & distribution management
119
The international review of retail, distribution and consumer research
100
International journal of retail and distribution management
69
The journal of services marketing
54
Psychology & marketing
42
European journal of marketing : EJM
34
International journal of electronic marketing and retailing : IJEMR
33
International journal of hospitality management
33
Management science : journal of the Institute for Operations Research and the Management Sciences
31
European journal of operational research : EJOR
30
Journal of the Academy of Marketing Science
28
International journal of consumer studies
27
Journal of marketing
23
Marketing intelligence & planning
22
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
21
Asia Pacific journal of marketing and logistics
20
International journal of production economics
20
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Services marketing quarterly
19
The journal of consumer marketing
19
The service industries journal
18
Cogent business & management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Technological forecasting & social change : an international journal
17
European retail research
16
International journal of Indian culture and business management
16
Production and operations management : an international journal of the Production and Operations Management Society
16
Journal of fashion marketing and management
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
15
Journal of strategic marketing
15
Manufacturing & service operations management : M & SOM
15
International journal of production research
14
Marketing : ZFP ; journal of research and management
14
Australasian marketing journal
13
Journal of internet commerce
13
Journal of marketing research : JMR
13
Journal of service management
13
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
2
Altruistic punishment : a consumer response to service failure
Silva, Renata Gonçalves Santos
;
Broilo, Patricia Liebesny
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10011771104
Saved in:
3
How do differing community engagement strategies affect consumer responses to a retailer?
Briggs, Elten
;
Yang, Zhiyong
;
Harmon-Kizer, Tracy R.
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011450462
Saved in:
4
Unwanted pursuit behavior : understanding salespeople's desire to pursue and desire to avoid customers
Alhouti, Sarah
;
Butler, Timothy D.
;
Johnson, Catherine M.
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
4
,
pp. 385-400
Persistent link: https://www.econbiz.de/10010510252
Saved in:
5
Customer migration patterns : evidence from a North American retailer
Mark, Tanya
;
Lemon, Katherine N.
;
Vandenbosch, Mark B.
- In:
Journal of marketing theory and practice
22
(
2014
)
3
,
pp. 251-269
Persistent link: https://www.econbiz.de/10010392228
Saved in:
6
Understanding customer bargaining in retail stores : a customer perspective
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice
22
(
2014
)
2
,
pp. 151-168
Persistent link: https://www.econbiz.de/10010357872
Saved in:
7
Customers' relationship with the service firm and its sales personnel : does gender matter?
Cho, Yoon-na
;
Rutherford, Brian N.
- In:
Journal of marketing theory and practice
19
(
2011
)
3
,
pp. 325-336
Persistent link: https://www.econbiz.de/10009243277
Saved in:
8
Can hedonic store environments help retailers overcome low store accessibility?
Ashley, Christy
;
Ligas, Mark
;
Chaudhuri, Arjun
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 249-262
Persistent link: https://www.econbiz.de/10003997671
Saved in:
9
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
10
Understanding the role of consumer motivation and salesperson behavior in inducing positive cognitive and emotional responses during a sales encounter
Mallalieu, Lynnea
;
Nakamoto, Kent
- In:
Journal of marketing theory and practice
16
(
2008
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10003735487
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->