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isPartOf:"The journal of brand management : an international journal"
~isPartOf:"Journal of retailing and consumer services"
~person:"Rokonuzzaman, Md"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
4
Dienstleistungsqualität
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Konsumentenverhalten
4
Service quality
4
Beziehungsmarketing
3
Customer satisfaction
3
Relationship marketing
3
Beschwerdemanagement
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Complaint management
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Einzelhandel
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Perception of justice
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Retail trade
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Service failure
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Brand image
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Cognition
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Customer complaints
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Customer service
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Data security
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Datensicherheit
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E-commerce
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Electronic Commerce
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Ethiopia
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IPMA
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Kognition
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Kundenservice
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Markenimage
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Mobile communications
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Mobilkommunikation
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Online retail patronage
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Online retailing
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Online-Handel
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PLS-SEM
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Perceived risk
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Perception
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Positive word-of-mouth
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Product involvement
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Quality
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Retailing
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Rokonuzzaman, Md
Prentice, Catherine
9
Söderlund, Magnus
6
Khan, Imran
5
Lombart, Cindy
5
Park, Jungkun
5
Louis, Didier
4
Poncin, Ingrid
4
Quach, Sara
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Cambra-Fierro, Jesús
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Fatma, Mobin
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Fazal-e-Hasan, Syed
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Hollebeek, Linda D.
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Hong, EunPyo
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Islam, Jamid Ul
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Molinillo, Sebastian
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Mortimer, Gary
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Park, Eunil
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Paul, Justin
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Seger-Guttmann, Tali
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Woratschek, Herbert
3
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Ahmadi, Hormoz
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
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Andersson, Pernille K.
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Ashill, Nicholas J.
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Audrain-Pontevia, Anne-Françoise
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Baier, Daniel
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Barari, Mojtaba
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Bilgihan, Anil
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Borges, Adilson
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Carlson, Jamie
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Carpenter, Jason M.
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Casaló, Luis V.
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Casidy, Riza
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Davari, Arezoo
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Eid, Riyad
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El-Adly, Mohammed Ismail
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The journal of brand management : an international journal
Journal of retailing and consumer services
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ECONIS (ZBW)
3
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1
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
2
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
3
Identifying the determinants of online retail patronage : a perceived-risk perspective
Davari, Arezoo
;
Iyer, Pramod
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 186-193
Persistent link: https://www.econbiz.de/10011598742
Saved in:
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