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isPartOf:"The journal of brand management : an international journal"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Consumer Behaviour"
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Kundenzufriedenheit
Consumer behaviour
2,277
Konsumentenverhalten
2,276
Beziehungsmarketing
536
Relationship marketing
536
Brand management
516
Markenführung
516
Einzelhandel
476
Retail trade
476
Brand image
434
Markenimage
434
Brand
335
Online retailing
335
Online-Handel
335
Customer satisfaction
334
Markenartikel
330
Dienstleistungsqualität
233
Service quality
233
Social Web
206
Social web
206
Internet marketing
173
Online-Marketing
173
E-commerce
159
Electronic Commerce
158
Emotion
158
Luxury goods
126
Luxusgüter
126
Viral marketing
114
Virales Marketing
114
Confidence
113
Vertrauen
113
Food retailing
104
Lebensmitteleinzelhandel
104
Advertising effects
92
Werbewirkung
92
USA
80
United States
80
Innovation adoption
78
Distribution channel
77
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77
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334
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334
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334
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English
334
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Prentice, Catherine
9
Söderlund, Magnus
6
Khan, Imran
5
Lombart, Cindy
5
Park, Jungkun
5
Louis, Didier
4
Poncin, Ingrid
4
Quach, Sara
4
Cambra-Fierro, Jesús
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Park, Eunil
3
Paul, Justin
3
Rokonuzzaman, Md
3
Seger-Guttmann, Tali
3
Woratschek, Herbert
3
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Ahmadi, Hormoz
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
Barari, Mojtaba
2
Bilgihan, Anil
2
Borges, Adilson
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casaló, Luis V.
2
Casidy, Riza
2
Davari, Arezoo
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
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The journal of brand management : an international journal
Journal of retailing and consumer services
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
334
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11
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
12
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
13
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
14
An integrated model of retail brand equity : the role of consumer shopping experience and shopping value
Zhang, Chi
;
Vorhies, Douglas W.
;
Zhou, Wenkai
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 398-413
Persistent link: https://www.econbiz.de/10014372592
Saved in:
15
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
16
New generation commerce : the rise of live commerce (L-commerce)
Yun, Jeewoo
;
Lee, Don
;
Cottingham, Michael
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363982
Saved in:
17
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
18
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
Saved in:
19
Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying
;
Niu, Nan
;
Zhao, Zixiang
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
Saved in:
20
Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
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