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isPartOf:"Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis"
~isPartOf:"International journal of hospitality management"
~subject:"Service encounter"
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Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
International journal of hospitality management
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1
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
2
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
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