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person:"Bertrand, Olivier"
~person:"Karatepe, Osman M."
~subject:"Bank employees"
~subject:"Financial services"
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Bank employees
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Bankberufe
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Bertrand, Olivier
Karatepe, Osman M.
Kanz, Martin
12
Kampkötter, Patrick
10
Seltzer, Andrew
9
Cole, Shawn
8
Efing, Matthias
8
Hau, Harald
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5
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4
Gall, Gregor
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Guo, Pei
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4
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4
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4
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Services marketing quarterly
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ECONIS (ZBW)
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1
Servant leadership, organisational trust, and bank employee outcomes
Karatepe, Osman M.
;
Ozturk, Anastasia
;
Kim, Taegoo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012203248
Saved in:
2
The effect of job resourcefulness on role stress, emotional exhaustion and overall performance : a study of frontline bank employees
Karatepe, Osman M.
;
Aga, Mehmet
- In:
Journal of financial services marketing : JFSM
18
(
2013
)
2
,
pp. 91-105
Persistent link: https://www.econbiz.de/10010205368
Saved in:
3
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
4
Work engagement as a mediator of the effects of personality traits on job outcomes : a study of frontline employees
Karatepe, Osman M.
;
Aga, Mehmet
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 343-362
Persistent link: https://www.econbiz.de/10009671251
Saved in:
5
An investigation of the role of job resources in mitigating customer-related social stressors and emotional exhaustion
Karatepe, Osman M.
;
Yorganci, Ilkay
;
Haktanir, Mine
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003953054
Saved in:
6
Human resources and corporate strategy : technological change in banks and insurance companies ; France, Germany, Japan, Sweden, United States
Bertrand, Olivier
-
1988
Persistent link: https://www.econbiz.de/10000745874
Saved in:
7
Employment and skills in financial services : a comparison of banks and insurance companies in five OECD countries
Bertrand, Olivier
- In:
The service industries journal
8
(
1988
)
1
,
pp. 7-18
Persistent link: https://www.econbiz.de/10001050894
Saved in:
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