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type:"article"
type_genre:"Case study"
~isPartOf:"Corporate governance in banking : a global perspective"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Kundenzufriedenheit"
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Corporate governance in banking : a global perspective
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
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Die Bank
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Modern banking : applied theory and practice
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Strategic marketing in fragile economic conditions
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Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
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