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type:"article"
~subject:"Customer satisfaction"
~subject:"Efficiency"
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Bangladesh journal of political economy
1
Global business and organizational excellence : a review of research & best practices
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2011/12
)
6
,
pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
Saved in:
2
The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
Tanninen, Kati
;
Pummalainen, Kaisu
;
Sandström, Jaana
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 171-184
Persistent link: https://www.econbiz.de/10003957183
Saved in:
3
Impact of port efficiency and productivity on the economy of Bangladesh : a case study of Chittagong Port
Begum, Halima
- In:
Bangladesh journal of political economy
24
(
2008
)
1/2
,
pp. 465-482
Persistent link: https://www.econbiz.de/10009536285
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