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type_genre:"Advisory report"
type_genre:"Working Paper"
~accessRights:"free"
~isPartOf:"Working papers / Institut für Wirtschaftsinformatik der Universität Bern"
~language:"eng"
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Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
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2007
Persistent link: https://www.econbiz.de/10003791818
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