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type_genre:"Collection of articles of several authors"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Case study"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
22
Intereconomics : review of European economic policy
17
BIS papers / Bank for International Settlements, Monetary and Economic Department
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EC membership evaluated series
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On the relationship between continuous improvement programmes and their effect on quality defects : an automotive case study
Tanco, Martin
;
Mateo, Ricardo
;
Santos, Javier
;
Jaca, Carmen
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 277-290
Persistent link: https://www.econbiz.de/10009553706
Saved in:
2
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
3
The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
Tanninen, Kati
;
Pummalainen, Kaisu
;
Sandström, Jaana
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 171-184
Persistent link: https://www.econbiz.de/10003957183
Saved in:
4
Employees' perspective on the effectiveness of ISO 9000 certification : a Total Quality Management framework
Kuo, Tsuang
;
Chang, Tsun-jin
;
Hung, Kuei-chung
;
Lin, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003925349
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