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type_genre:"Handbook"
~person:"Beduschi, Eliane Fátima Strapazzon"
~person:"Berntzen, Lasse"
~subject:"Kundenzufriedenheit"
~type_genre:"Conference paper"
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Kundenzufriedenheit
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
2
Online retailing
2
Online-Handel
2
Aktienrückkauf
1
Beziehungsmarketing
1
Customer loyalty
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Gender
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Kano model
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Penalty and reward contrast analysis
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Relationship marketing
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Beduschi, Eliane Fátima Strapazzon
Berntzen, Lasse
Abu Bakar bin Abdul Hamid
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International journal of quality and service sciences
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
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ECONIS (ZBW)
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Factors affecting online consumer's intention to repurchase : a gender perspective
Bøe, Tove
;
Berntzen, Lasse
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 49-70)
.
2020
Persistent link: https://www.econbiz.de/10012521539
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2
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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