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type_genre:"Handbook"
~subject:"Dienstleistungsqualität"
~subject:"Experiment"
~type_genre:"Article in journal"
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Dienstleistungsqualität
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Consumer behaviour
48,708
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6,712
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Mattila, Anna S.
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Han, Heesup
31
Lusk, Jayson L.
23
Nayga, Rodolfo M.
21
Prentice, Catherine
17
Balaji, M. S.
15
Liu, Qing
15
McColl-Kennedy, Janet R.
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Line, Nathaniel D.
14
Wu, Luorong
14
Jang, Soocheong
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
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Miao, Li
12
Prybutok, Victor R.
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Sreejesh, S.
12
Gursoy, Dogan
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Hanks, Lydia
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Caputo, Vincenzina
10
Gustafsson, Anders
10
Hyun, Sunghyup Sean
10
Messer, Kent D.
10
Quach, Sara
10
Sharma, Piyush
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Voorhees, Clay M.
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Ali, Faizan
9
Hollebeek, Linda D.
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Amin, Muslim
8
Carlson, Jamie
8
Dahl, Darren W.
8
Grebitus, Carola
8
Grewal, Dhruv
8
Harun, Ahasan
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
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The journal of services marketing
111
Journal of hospitality marketing & management
83
International journal of contemporary hospitality management
80
Journal of travel and tourism marketing
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Psychology & marketing
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Services marketing quarterly
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Journal of economic behavior & organization : JEBO
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
54
Journal of behavioral and experimental economics
51
Tourism management : research, policies, practice
49
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Management science : journal of the Institute for Operations Research and the Management Sciences
47
Cogent business & management
46
Journal of marketing research : JMR
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
42
Food policy : economics planning and politics of food and agriculture
40
Journal of behavioral decision making
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of economic psychology : research in economic psychology and behavioral economics
39
Service business
39
Journal of retailing
38
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
35
Asia Pacific journal of marketing and logistics
34
Journal of service management
34
European journal of marketing : EJM
32
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of air transport management
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of the Academy of Marketing Science
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International journal of consumer studies
27
Information systems research : ISR
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International journal of services and operations management
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ECONIS (ZBW)
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1
Using contactless mobile payment in the Vietnamese restaurant industry
Giousmpasoglou, Charalampos
;
Dinh, Dzung
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
8
(
2022
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10013450570
Saved in:
2
The effect of the 1-in-X numerical format on choices
Pighin, Stefania
;
Bogani, Alessandro
;
Castro Davalos, …
- In:
Journal of behavioral decision making
37
(
2024
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014473511
Saved in:
3
On the robustness of the brand positivity effect : is impulsivity a moderator of overly favorable judgments and choices of focal options?
Posavac, Steven S.
;
Gaffney, Donald R.
;
Kardes, Frank R.
- In:
Journal of behavioral decision making
37
(
2024
)
2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014473658
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4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
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6
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
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7
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
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8
No influence of simple moral awareness cues on cheating behaviour in an online experiment
Luu Duc Toan Huynh
;
Stratmann, Philipp
;
Rilke, Rainer …
- In:
Journal of behavioral and experimental economics
108
(
2024
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014490126
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9
Empirical studies on the impact of booking status on customers' choice behavior in online appointment systems
Kaluza, Isabel
;
Voigt, Guido
;
Paetz, Friederike
- In:
Journal of business economics : JBE
94
(
2024
)
2
,
pp. 187-224
Persistent link: https://www.econbiz.de/10014494674
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10
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
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