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~isPartOf:"International journal of hospitality management"
~isPartOf:"Izvestija Akademii Nauk SSSR"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
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8
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Clergue, Valentina
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Etemad-Sajadi, Reza
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Heo, Cindy Yoonjoung
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1
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International journal of hospitality management
Izvestija Akademii Nauk SSSR
SpringerLink / Bücher
130
The journal of services marketing
38
Journal of business research : JBR
37
The service industries journal
35
Springer eBook Collection / Business and Economics
29
Springer eBook Collection
28
Journal of service management
25
Research
18
Journal of retailing and consumer services
15
Journal of service research
15
Journal of service research : JSR
15
Service business
15
Discussion paper / Centre for Economic Policy Research
13
Industrial marketing management : the international journal for industrial and high-tech firms
13
Services marketing quarterly
12
European journal of operational research : EJOR
11
International journal of production economics
10
Journal of service theory and practice
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Fokus Dienstleistungsmarketing
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
The Oxford handbook of professional service firms
8
Forum Dienstleistungsmanagement
7
International journal of production research
7
Lehrbuch
7
Nomos eLibrary / Wirtschaft
7
Springer eBooks / Business and Economics
7
International journal of contemporary hospitality management
6
Springer eBook Collection / Business and Management
6
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of operations management
5
Operations research
5
Service Science: Research and Innovations in the Service Economy
5
Edward Elgar E-Book Archive
4
Impulse für das Management
4
International journal of business innovation and research : IJBIR
4
International journal of innovation management
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International journal of quality and service sciences
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
2
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
9
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
10
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
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