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~isPartOf:"International journal of services and operations management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsqualität
9
Service quality
9
Consumer behaviour
8
Customer satisfaction
8
Konsumentenverhalten
8
Beziehungsmarketing
5
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5
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Structural equation model
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customer satisfaction
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loyalty
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satisfaction
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service quality
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structural equation modelling
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value
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Bagozzi's self-regulation
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Bankgeschäft
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Abu Bakar Sade
1
Alsaggaf, Mohammed
1
Appiah, Alexander
1
Babayof, Ladan
1
Chang, Lan-Fang
1
Ebrahimi, Mohsen
1
Hasliza Hassan
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Hsu, Chao-Chun
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Huang, Cheng-Hung
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Jacob, Jayanth
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Li, Xiaoying
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Li, Yibai
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Muhammad Sabbir Rahman
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Nazeri, Ali
1
Osei, Cosmos Benjamin
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Paul, Thomas John
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Salmi Mohd Isa
1
Shaian Kiumarsi
1
Soofifard, Rahman
1
Su, Wei-San
1
Xu, Xun
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International journal of services and operations management
Journal of retailing and consumer services
274
International journal of hospitality management
154
Journal of business research : JBR
117
Journal of travel and tourism marketing
92
Journal of hospitality marketing & management
76
The journal of services marketing
72
Tourism management : research, policies, practice
69
Tourism management perspectives : TMP
62
International journal of contemporary hospitality management
58
The service industries journal
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Asia Pacific journal of marketing and logistics
42
Service business
42
Services marketing quarterly
35
Journal of hospitality and tourism insights
32
Journal of strategic marketing
32
Tourism analysis : an interdisciplinary tourism & hospitality journal
32
Journal of service management
28
Journal of vacation marketing
27
Journal of Islamic marketing
26
Total quality management & business excellence
26
Journal of air transport management
25
International journal of retail and distribution management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
The international review of retail, distribution and consumer research
22
International journal of business excellence : IJBEX
21
Psychology & marketing
21
The TQM journal : the international review of organizational improvement
21
International journal of quality and service sciences
20
Journal of destination marketing & management
20
Journal of internet commerce
20
The international journal of bank marketing : IJBM
20
International journal of electronic marketing and retailing : IJEMR
19
Tourism review
19
International journal of quality & reliability management
18
International journal of services, economics and management
18
International journal of bank marketing
17
European journal of marketing
16
Journal of service research
16
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ECONIS (ZBW)
8
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1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
3
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
4
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
5
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
6
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
7
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
8
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
Saved in:
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