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~accessRights:"restricted"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
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15
Markenführung
15
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10
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Service quality
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social media
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Loureiro, Sandra Maria Correia
Han, Heesup
26
Prentice, Catherine
11
Svensson, Göran
11
Rather, Raouf Ahmad
10
Bilgihan, Anil
9
Khan, Imran
9
Mattila, Anna S.
9
Quach, Sara
9
Ahn, Jiseon
8
Balaji, M. S.
8
Gustafsson, Anders
8
Klaus, Philipp
8
Sreejesh, S.
8
Wong, IpKin Anthony
8
Gong, Taeshik
7
Hyun, Sunghyup Sean
7
Kim, Wansoo
7
So, Kevin Kam Fung
7
Tanford, Sarah
7
Cai, Ruiying
6
Fatma, Mobin
6
Hollebeek, Linda D.
6
Hwang, Jinsoo
6
Izogo, Ernest Emeka
6
Japutra, Arnold
6
Johnson, Lester W.
6
Keiningham, Timothy
6
Molinillo, Sebastian
6
Mortimer, Gary
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Mpinganjira, Mercy
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Park, Jungkun
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Thaichon, Park
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Thurasamy Ramayah
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Van Vaerenbergh, Yves
6
Yu, Jongsik
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Aksoy, Lerzan
5
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International journal of hospitality management
2
Journal of retailing and consumer services
2
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
4
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
5
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
6
The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia
;
Fialho, Ana Filipa
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
Saved in:
7
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
8
Wine prestige and experience in enhancing relationship quality and outcomes : wine tourism in Douro
Loureiro, Sandra Maria Correia
;
Cunha, Namércio Pereira da
- In:
International journal of wine business research : IJWBR
29
(
2017
)
4
,
pp. 434-456
Persistent link: https://www.econbiz.de/10011814635
Saved in:
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