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~accessRights:"restricted"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
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Beziehungsmarketing
Dienstleistungsqualität
Dienstleistung
941
Services
756
Dienstleistungssektor
392
Service industry
384
Service quality
239
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200
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150
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142
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133
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133
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127
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117
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110
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106
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99
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97
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96
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93
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90
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86
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Value creation
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Huang, Ming-Hui
5
Gallan, Andrew S.
4
Anderson, Sidney
3
Bruhn, Manfred
3
Edvardsson, Bo
3
Furrer, Olivier
3
Grönroos, Christian
3
Gustafsson, Anders
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
McColl-Kennedy, Janet R.
3
Rayburn, Steven W.
3
Russell-Bennett, Rebekah
3
Stauss, Bernd
3
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3
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3
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3
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2
Benoit, Sabine
2
Bossink, Bart
2
Chase, Richard B.
2
Clergue, Valentina
2
Dev, Chekitan S.
2
Etemad-Sajadi, Reza
2
Finsterwalder, Jörg
2
Hadwich, Karsten
2
Helkkula, Anu
2
Heo, Cindy Yoonjoung
2
Kobel, Sarah
2
Landry, Mikèle
2
Liu, Canmian
2
Maar, Daniel
2
Mattila, Anna S.
2
Mu, Yu
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Patterson, Paul G.
2
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
IGI Global
1
Nomos Verlagsgesellschaft
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The journal of services marketing
27
SpringerLink / Bücher
20
The service industries journal
14
International journal of hospitality management
13
Journal of service management
12
Journal of business research : JBR
11
Journal of retailing and consumer services
10
Journal of service research
9
Journal of service research : JSR
7
Service business
6
Springer eBook Collection / Business and Economics
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice
4
Services marketing quarterly
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production economics
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of service theory and practice : JSTP
3
Operations research
3
Public management review
3
A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Edward Elgar E-Book Archive
2
Elgar original reference
2
Forschungsgruppe Konsum und Verhalten
2
International journal of business innovation and research : IJBIR
2
International journal of contemporary hospitality management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of project management : the journal of The International Project Management Association
2
International journal of services technology and management
2
Journal of business economics : JBE
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of the Operational Research Society : OR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Production and operations management : the flagship research journal of the Production and Operations Management Society
2
Research
2
Springer eBook Collection
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ECONIS (ZBW)
285
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285
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Pricing and quality decisions for standardized and collaborative services in a home health care service platform
Ma, Lijun
;
Yang, Fanjie
;
Lin, Meiyan
;
Xue, Weili
- In:
Transportation research : an international journal
181
(
2024
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014462616
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
5
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
6
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
7
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
8
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
9
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
10
Revenue management of a professional services firm with quality revelation
Talluri, Kalyan T.
;
Tsoukalas, Angelos
- In:
Operations research
71
(
2023
)
4
,
pp. 1260-1276
Persistent link: https://www.econbiz.de/10014338179
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