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~accessRights:"restricted"
~subject:"Kundenzufriedenheit"
~subject:"Services"
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Search: subject_exact:"Dienstleistung"
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Kundenzufriedenheit
Services
Dienstleistung
941
Dienstleistungssektor
392
Service industry
384
Dienstleistungsqualität
239
Service quality
239
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200
Service innovation
150
Innovationsmanagement
142
Business services
133
Unternehmensdienstleistung
133
Innovation management
127
Beziehungsmarketing
117
Relationship marketing
117
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110
Professional services
106
Freie Berufe
99
Deutschland
97
Dienstleistungsmanagement
96
Service management
93
Customer integration
92
Kundenintegration
92
Germany
90
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87
Dienstleistungsmarketing
87
Consumer behaviour
86
Konsumentenverhalten
86
Services marketing
86
Betriebliche Wertschöpfung
84
Value creation
84
Theorie
81
Theory
81
Customer service
63
Kundenservice
63
Management
63
Service-Dominant Logic
56
Service-dominant logic
56
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48
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47
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Witell, Lars
12
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10
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7
Patrício, Lia
7
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6
Huang, Ming-Hui
6
Kowalkowski, Christian
6
Kristensson, Per
6
Paluch, Stefanie
6
Pfannstiel, Mario A.
6
Wirtz, Jochen
6
Benoit, Sabine
5
Bruhn, Manfred
5
Fend, Lars
5
Finsterwalder, Jörg
5
Hofmann, Jürgen
5
Voss, Christopher A.
5
Chen, Ja-Shen
4
Furrer, Olivier
4
Gallan, Andrew S.
4
Grönroos, Christian
4
Haller, Sabine
4
Jaakkola, Elina
4
Krammer, Sandra
4
Krcmar, Helmut
4
McColl-Kennedy, Janet R.
4
Parida, Vinit
4
Rayburn, Steven W.
4
Reynoso, Javier
4
Russell-Bennett, Rebekah
4
Snyder, Hannah
4
Spohrer, James C.
4
Swoboda, Walter
4
Anderson, Laurel
3
Anderson, Sidney
3
Chou, Cindy Yunhsin
3
Gallouj, Fai͏̈z
3
Gebauer, Heiko
3
Gruber, Thorsten
3
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3
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19
IGI Global
5
OECD
3
Springer Gabler <Firma>
3
Edward Elgar Publishing
2
Technische Universität Ilmenau
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
ICServ <5., 2017, Wien>
1
International Conference on Logistics, Informatics and Service Sciences <11., 2021, Online>
1
International Conference on Logistics, Informatics and Service Sciences <12., 2022>
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-operation and Development
1
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SpringerLink / Bücher
50
The journal of services marketing
38
Journal of business research : JBR
35
The service industries journal
35
Journal of service management
25
International journal of hospitality management
15
Journal of retailing and consumer services
15
Service business
15
Journal of service research : JSR
14
Journal of service research
13
Services marketing quarterly
12
European journal of operational research : EJOR
11
Springer eBook Collection
11
Discussion paper / Centre for Economic Policy Research
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of production economics
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Springer eBook Collection / Business and Economics
8
Research
7
International journal of contemporary hospitality management
6
International journal of production research
6
Journal of service theory and practice
6
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
5
Impulse für das Management
4
International journal of business innovation and research : IJBIR
4
International journal of quality and service sciences
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of the European Economic Association : JEEA
4
Journal of the Operational Research Society : OR
4
Marktplätze im Umbruch : digitale Strategien für Services im Mobilen Internet
4
Operations research
4
Production and operations management : an international journal of the Production and Operations Management Society
4
Public management review
4
Service Science: Research and Innovations in the Service Economy
4
Service systems science
4
The journal of business & industrial marketing
4
A Research Agenda for Service Marketing
3
AMS review : official publication of the Academy of Marketing Science
3
European journal of marketing
3
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ECONIS (ZBW)
764
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1
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764
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
3
Pricing and quality decisions for standardized and collaborative services in a home health care service platform
Ma, Lijun
;
Yang, Fanjie
;
Lin, Meiyan
;
Xue, Weili
- In:
Transportation research : an international journal
181
(
2024
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014462616
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Does emotional intelligence impact service innovation capabilities? : Exploring the role of diversity climate and innovation culture
Jegerson, Devid
;
Jabeen, Fauzia
;
Abdulla, Hanan H.
; …
- In:
Journal of intellectual capital
25
(
2024
)
1
,
pp. 166-187
Persistent link: https://www.econbiz.de/10014506843
Saved in:
6
Service system innovation and competitiveness in an emerging market : the moderating role of managerial competencies
Igwe, Anthony
;
Akpan, Ekom Etim
;
Udoh, Ben Etim
;
Sylva, …
- In:
Gadjah Mada international journal of business
26
(
2024
)
1
,
pp. 83-108
Persistent link: https://www.econbiz.de/10014486993
Saved in:
7
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei
-
2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
Persistent link: https://www.econbiz.de/10014483982
Saved in:
8
The Routledge handbook of commodification
Bertrand, Elodie
(
ed.
);
Panitch, Vida
(
ed.
)
-
2024
-
First edition.
Persistent link: https://www.econbiz.de/10014493661
Saved in:
9
Expansion and refocusing : two alternative trajectories for service marketing research
Furrer, Olivier
;
Kerguignas, Jie
- In:
A Research Agenda for Service Marketing
,
(pp. 353-374)
.
2024
Persistent link: https://www.econbiz.de/10014518476
Saved in:
10
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
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