//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~subject:"Service quality"
~subject:"Value creation"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Journal of strategic marketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Value creation
Consumer behaviour
131
Konsumentenverhalten
131
Beziehungsmarketing
92
Relationship marketing
92
Marketing management
70
Marketingmanagement
70
Brand management
59
Markenführung
59
Customer satisfaction
44
Kundenzufriedenheit
44
Brand image
42
Markenimage
42
Social Web
34
Social web
34
Internet marketing
27
Online-Marketing
27
Dienstleistungsqualität
25
Firm performance
25
Unternehmenserfolg
25
Strategic management
24
Strategisches Management
24
Betriebliche Wertschöpfung
21
Brand
21
Innovation
21
Markenartikel
21
Emerging economies
20
Schwellenländer
20
Customer integration
19
Kundenintegration
19
Einzelhandel
18
Lieferantenmanagement
18
Online retailing
18
Online-Handel
18
Retail trade
18
Supplier relationship management
18
market orientation
18
KMU
17
Marketing
17
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
43
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
44
Aufsatz in Zeitschrift
44
Aufsatzsammlung
1
Language
All
English
44
Author
All
Hajli, Nick
2
Polonsky, Michael J.
2
Sreejesh, S.
2
Vocino, Andrea
2
Zolfagharian, Mohammadali
2
Abbas, Ghassan
1
Acuti, Diletta
1
Agnihotri, Arpita
1
Akaka, Melissa Archpru
1
Akter, Shahriar
1
Anderl, Eva
1
Anderson, Jeffrey E.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Bettiga, Debora
1
Billore, Aditya
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Brooks, Simon
1
Burford, Oksana
1
Cassidy, Kim
1
Chatterjee, Swagato
1
Dai, Bo
1
Donvito, Raffaele
1
Feistel, Matthias S. G.
1
Gaffke, Susanne Maria
1
Gidhagen, Mikael
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Gupta, Mahesh Chander
1
Gupta, Samir
1
Hazzam, Joe
1
Hofacker, Charles F.
1
Hossain, Tasnim M. Taufique
1
Hossein Zadeh, Arash
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
more ...
less ...
Published in...
All
Journal of strategic marketing
44
Source
All
ECONIS (ZBW)
44
Showing
1
-
10
of
44
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Service composite quality as a strategic measure of patient well-being
Anderson, Jeffrey E.
;
Nguyen, Carlin
;
Tofighi, Maryam
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 940-960
Persistent link: https://www.econbiz.de/10014305059
Saved in:
5
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
6
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
7
Adopting a value co-creation perspective to understand High Street regeneration
Cassidy, Kim
;
Resnick, Sheilagh
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10013170044
Saved in:
8
Determinants of overall franchisee satisfaction : application of the performance feedback theory
Jirásek, Michal
;
Gaffke, Susanne Maria
;
Windsperger, Josef
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 221-238
Persistent link: https://www.econbiz.de/10013170061
Saved in:
9
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
10
The effects of QR delivered content on perceived product value
Acuti, Diletta
;
Vocino, Andrea
;
Mazzoli, Valentina
; …
- In:
Journal of strategic marketing
30
(
2022
)
5
,
pp. 510-532
Persistent link: https://www.econbiz.de/10013370893
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->