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~institution:"Australian and New Zealand Marketing Academy"
~institution:"Leuphana Universität Lüneburg"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
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Dienstleistungsqualität
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Service quality
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Dienstleistungsmarketing
1
Event marketing
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Event-Marketing
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Quality management
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Qualitätsmanagement
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Australian and New Zealand Marketing Academy
Leuphana Universität Lüneburg
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
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Books on Demand GmbH <Norderstedt>
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Center for Service Excellence
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Cornell University / Food and Nutrition Policy Program
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European Business School <Oestrich-Winkel>
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International Conference on Services Management <North Cyprus)>
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Ludwig-Maximilians-Universität München
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Marketing Research Congress <44, 1991, Luxembourg>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Erlebnisqualität als Erfolgsfaktor für das Customer Experience Management : am Beispiel der vom Anbieter beeinflussbaren Kontaktpunkte einer Badepauschalreise
Schnorbus, Linda
-
2016
SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management
Persistent link: https://www.econbiz.de/10011567587
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Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg
(
contributor
)
-
Australian and New Zealand Marketing Academy
-
2011
Persistent link: https://www.econbiz.de/10009407396
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