van der Heijden, Hans; Valiente, Pablo - Economics Institute for Research (SIR), … - 2002
Identifying and assessing the benefits of mobile technology in a business context is often problematic. In this paper … we start from the position that the benefits of mobile technology are hard to quantify in isolation, and that the unit of … of mobile technology at the level of the business process. We describe two cases from Sweden (vehicle dispatching and …