Burguete, Jose Luis Vazquez; Carrizo, Ana Lanero; … - Facultatea de Administraţie Publică, Şcoala … - 2010
The credibility of municipal services is a sort of psychological feeling, in other words, a sense of trust. The credibility has become a decisive factor for the transformation of municipal service and an important driving force of better quality in services and satisfaction in citizen. In this...