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~isPartOf:"Academy of Management journal : AMJ"
~subject:"Brand management"
~subject:"Kundenservice"
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Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective
Wang, Ze
;
Singh, Surendra N.
;
Li, Yexin Jessica
; …
- In:
Academy of Management journal : AMJ
60
(
2017
)
1
,
pp. 109-129
Persistent link: https://www.econbiz.de/10011670969
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