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~isPartOf:"Asia-Pacific journal of business administration"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Social web"
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Social web
Beschwerdemanagement
12
Complaint management
12
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
6
Konsumentenverhalten
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Customer service
4
Kundenservice
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Service recovery
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Social Web
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Social media
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Compensation
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Emotion
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Gastronomie
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Gerechtigkeit
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Hotel industry
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Hotellerie
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Justice
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Restaurant industry
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Betriebliche Wertschöpfung
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Big event
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Brand hate
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Brand image
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Brand management
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Cognition
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Cognitive reappraisal
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Complaining
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Complaint handling
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Conjoint analysis
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Conjoint-Analyse
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Corporate Social Responsibility
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Corporate social irresponsibility
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Corporate social responsibility
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Crisis communications
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Agnihotri, Durgesh
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Bose, Indranil
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Chaturvedi, Pallavi
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Dolan, Rebecca
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Gao, Baojun
1
Hu, Nan
1
Kemper, Joya
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Kirilenko, Andrei
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Kulshreshtha, Kushagra
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Seo, Yuri
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Stepchenkova, Svetlana
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Su, Lijuan
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Asia-Pacific journal of business administration
Tourism management : research, policies, practice
Journal of business research : JBR
5
Journal of hospitality marketing & management
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of retailing and consumer services
3
The journal of services marketing
3
Harvard business review : HBR
2
International journal of contemporary hospitality management
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of service research
2
Marketing intelligence & planning
2
The service industries journal
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Environmental and resource economics
1
European journal of marketing
1
European journal of marketing : EJM
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
HMD : Praxis der Wirtschaftsinformatik
1
Innovatives Markenmanagement
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
International journal of innovation science
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services, economics and management
1
International journal of social entrepreneurship and innovation : IJSEI
1
International marketing review
1
Journal of advertising research
1
Journal of business strategy
1
Journal of communication management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of global information management : an official publication of the Information Resources Management Association
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"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
2
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
3
Online public response to a service failure incident : implications for crisis communications
Su, Lijuan
;
Stepchenkova, Svetlana
;
Kirilenko, Andrei
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012004627
Saved in:
4
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
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