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~isPartOf:"Asia-Pacific journal of business administration"
~subject:"Kundenservice"
~subject:"Social web"
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Asia-Pacific journal of business administration
Journal of business research : JBR
23
The journal of services marketing
17
International journal of hospitality management
15
Journal of retailing and consumer services
14
Journal of hospitality marketing & management
9
Journal of service research : JSR
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The service industries journal
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International journal of contemporary hospitality management
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Journal of service research
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Business horizons
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Journal of retailing
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International journal of quality and service sciences
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Journal of the Academy of Marketing Science
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Managing service quality : MSQ ; an international journal
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Marketing letters : a journal of research in marketing
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Services marketing quarterly
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Tourism management : research, policies, practice
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
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European journal of marketing
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European journal of marketing : EJM
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Gabler Edition Wissenschaft
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of business information systems : IJBIS
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International journal of services, economics and management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of marketing
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Journal of service management
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Journal of service theory and practice : JSTP
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Marketing intelligence & planning
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Service business
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Asia Pacific journal of marketing and logistics
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Cogent business & management
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Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
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Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
2
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
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