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~isPartOf:"Customer retention in the automotive industry : quality, satisfaction and loyalty"
~person:"Johnson, Michael D."
~source:"econis"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
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Customer retention in the automotive industry : …
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(pp. 141-166)
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1997
Persistent link: https://www.econbiz.de/10001299162
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Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
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