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~isPartOf:"Customer retention in the automotive industry : quality, satisfaction and loyalty"
~source:"econis"
~subject:"Beziehungsmarketing"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Europäische Hochschulschriften / 5
2
Jahrbuch der Absatz- und Verbrauchsforschung
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
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Die Potentiale der Internet-Ökonomie : neue Regeln bestimmen die digitale Wirtschaft
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Electronic Services
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Focus-Marktanalyse
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Hamburger Schriften zur Marketingforschung
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International journal of automotive technology and management : IJATM
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International journal of services and operations management
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Journal for international business and entrepreneurship development
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Journal of business economics : JBE
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Journal of retailing
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Journal of retailing and consumer services
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
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ECONIS (ZBW)
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Customer retention in the automotive industry : an economic analysis
Weißenberger, Barbara E.
- In:
Customer retention in the automotive industry : …
,
(pp. 317-348)
.
1997
Persistent link: https://www.econbiz.de/10001299159
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2
Method supplied investigation of customer loyalty in the automotive industry : results of a causal analytical study
Bauer, Hans H.
- In:
Customer retention in the automotive industry : …
,
(pp. 167-213)
.
1997
Persistent link: https://www.econbiz.de/10001299161
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3
The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
- In:
Customer retention in the automotive industry : …
,
(pp. 141-166)
.
1997
Persistent link: https://www.econbiz.de/10001299162
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4
Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
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5
From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
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