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~isPartOf:"Die Bank"
~isPartOf:"The service industries journal"
~subject:"Service quality"
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Service quality
Personal banking
69
Privatkundengeschäft
69
Deutschland
32
Germany
32
Beziehungsmarketing
11
Relationship marketing
11
Bank marketing
8
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Bühler, Wilhelm
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Liu, Tsung-chi
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Die Bank
The service industries journal
The international journal of bank marketing : IJBM
16
Journal of financial services marketing : JFSM
6
Journal of retailing and consumer services
6
International journal of financial services management : IJFSM
5
International journal of services and operations management
4
Gabler Edition Wissenschaft
3
Global business review
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International journal of bank marketing
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Thunderbird international business review
3
African journal of economic and management studies : AJEMS
2
Cogent business & management
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Economic research
2
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
2
EuroMed journal of business
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Financial markets and portfolio management
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International journal of business excellence : IJBEX
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International journal of economic perspectives : IJEP
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International journal of electronic customer relationship management : IJECRM
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International journal of emerging markets
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International journal of services, economics and management
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Journal of Asia Pacific business
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Journal of business research : JBR
2
Journal of contemporary management : JMC
2
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
2
Profession : Wissenschaftsedition im Rainer Hampp Verlag
2
Quality management journal : QMJ
2
The IUP journal of marketing management : IJMM
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Analele Universităţii Dunărea de Jos Galaţi / 1
1
Antecedents and outcomes of employee-based brand equity
1
Asia Pacific business review
1
Asia Pacific journal of marketing and logistics
1
Asian Administration & Management Review
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Australasian marketing journal
1
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
1
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Banking and information technology : BIT ; a strategic report for top management
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1
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
2
The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
Saved in:
3
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li-wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
4
Services branding: revealing the rhetoric within retail banking
O'Loughlin, Deirdre
;
Szmigin, Isabelle
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 435-452
Persistent link: https://www.econbiz.de/10003501969
Saved in:
5
Qualitätsdifferenzierung durch Value-added-Services
Bühler, Wilhelm
- In:
Die Bank
(
1999
)
1
,
pp. 25-31
Persistent link: https://www.econbiz.de/10001389454
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