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~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
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Customer satisfaction
Privatkundengeschäft
37
Bank
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Deutschland
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Germany
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10
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Iglesias, Victor
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Kuijlen, Ton
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Philippe, Jean
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Seck, Anne Marianne
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Sijtsma, Klaas
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Terpstra, Maarten
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Europäische Hochschulschriften / 5
The service industries journal
The international journal of bank marketing : IJBM
17
Journal of retailing and consumer services
7
Journal of financial services marketing : JFSM
6
International journal of financial services management : IJFSM
4
Global business review
3
International journal of electronic customer relationship management : IJECRM
3
International journal of services and operations management
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SpringerLink / Bücher
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The journal of services marketing
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African journal of economic and management studies : AJEMS
2
Banks and bank systems : international research journal
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Basler Schriften zum Marketing
2
Cogent business & management
2
Economic research
2
International journal of bank marketing
2
International journal of business excellence : IJBEX
2
International journal of services, economics and management
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Journal of contemporary management : JMC
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Management research review
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Nachhaltigkeit und Finanzen
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Quality management journal : QMJ
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The journal of retail marketing management research : JRMMR
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Thunderbird international business review
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ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Achieving excellence in retail banking
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Administrative Sciences : open access journal
1
Analele Universităţii Dunărea de Jos Galaţi / 1
1
Australasian marketing journal
1
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
1
Business and Economic Research : BER
1
Business infrastructure for sustainability in developing economies
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Central European business review : CEBR
1
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
Corporate Management Ecosystem in Emerging Economies : Global Perspectives
1
Credit and Capital Markets
1
Credit and capital markets : Kredit und Kapital
1
Cross cultural & strategic management
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ECONIS (ZBW)
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1
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
2
An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten
;
Kuijlen, Ton
;
Sijtsma, Klaas
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
Saved in:
3
The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
Saved in:
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