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European journal of marketing : EJM
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Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
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Differentiation and silver medal winner effects
Caruana, Albert
;
Pitt, Leyland F.
;
Berthon, Pierre R.
; …
- In:
European journal of marketing : EJM
43
(
2009
)
11/12
,
pp. 1365-1377
Persistent link: https://www.econbiz.de/10009525788
Saved in:
2
Service loyalty: The effects of service quality and the mediating role of customer satisfaction
Caruana, Albert
- In:
European journal of marketing : EJM
36
(
2002
)
7-8
,
pp. 811-828
Persistent link: https://www.econbiz.de/10006087330
Saved in:
3
Service quality and satisfaction - The moderating role of value
Caruana, Albert
;
Money, Arthur H.
;
Berthon, Pierre R.
- In:
European journal of marketing : EJM
34
(
2000
)
11-12
,
pp. 1338-1352
Persistent link: https://www.econbiz.de/10006092223
Saved in:
4
INTQUAL -- An internal measure of service quality and the link between service quality and business performance
Caruana, Albert
;
Pitt, Leyland
- In:
European journal of marketing : EJM
31
(
1997
)
7-8
,
pp. 604-616
Persistent link: https://www.econbiz.de/10006100327
Saved in:
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