//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Hamburger Schriften zur Marketingforschung"
~isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer retention"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenbindung
22
Beziehungsmarketing
17
Relationship marketing
17
Customer retention
12
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
9
Kundenzufriedenheit
9
Deutschland
6
Dienstleistungsqualität
5
Service quality
5
customer loyalty
5
Germany
4
Automotive services industry
3
Brand image
3
Brand loyalty
3
Brand management
3
Customer loyalty
3
Kfz-Gewerbe
3
Kundenbindungsprogramm
3
Loyalty program
3
Markenführung
3
Markenimage
3
Markentreue
3
service quality
3
Bekleidungswirtschaft
2
Brand attachment
2
China
2
Confidence
2
Customer service
2
Direktmarketing
2
Employee retention
2
Hotel industry
2
Hotellerie
2
Kraftfahrzeugindustrie
2
Kraftfahrzeugmarkt
2
Kundenservice
2
Luxushotel
2
Marketing management
2
Marketingkonzept
2
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
13
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Hochschulschrift
5
Thesis
5
Dissertation u.a. Prüfungsschriften
4
Language
All
English
13
German
10
Author
All
Borrmann, Frank
2
Hempel, Annette
2
Hättich, Holger
2
Shanahan, Stefanie
2
Ahn, Jiseon
1
Alves, Helena
1
Baloglu, Seyhmus
1
Baum, Tom
1
Chaijani, Milad Hooshmand
1
Chang, Chun-Ming
1
Choe, Ja Young
1
Ferreira, Aristides Isidoro
1
Ferreira, João José Matos
1
Freytag, Jens
1
Fu, Xiaorong
1
Gamage, Thilini Chathurika
1
Haghighi, Azin Mostajer
1
Hwang, Eunmin
1
Hwang, Jinsoo
1
Kallmünzer, Andreas
1
Kim, Heather Markham
1
Kim, Jinkyung Jenny
1
Kuusisto, Arja
1
Kuusisto, Jari
1
Leal, Catarina Correia
1
Mostafa Rasoolimanesh, S.
1
Pang, Jing
1
Park, Jungkun
1
Pereira, Carla Alexandra Barbosa
1
Prauschke, Doris
1
Qumsieh-Mussalam, Gretel
1
Rabbanee, Fazlul K.
1
Ramaseshan, B.
1
Román, Sergio
1
Shafti, Farhad
1
Shamim, Amjad
1
Stein, Alisha
1
Tajeddini, Kayhan
1
Tanford, Sarah
1
Ul Hameed, Waseem
1
more ...
less ...
Published in...
All
Hamburger Schriften zur Marketingforschung
International journal of hospitality management
The service industries journal
SpringerLink / Bücher
90
Journal of retailing and consumer services
27
Gabler Edition Wissenschaft
21
Springer eBook Collection / Business and Economics
21
Journal of business research : JBR
18
Research
16
Springer eBook Collection
13
Journal of marketing theory and practice
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Schriftenreihe Schwerpunkt Marketing
10
Psychology & marketing
9
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
9
Asia Pacific journal of marketing and logistics
8
Gabler Research
8
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Journal of consumer behaviour : an international research review
7
Marketing Science
7
Schriften zum innovativen Marketing
7
Wirtschaftswissenschaft
7
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
6
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of contemporary hospitality management
6
Journal of the Academy of Marketing Science
6
Kundenmanagement & Electronic Commerce
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Schriftenreihe Studien zum Konsumentenverhalten
6
Services marketing quarterly
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Berichte aus der Betriebswirtschaft
5
Cogent business & management
5
Exploring the rise of fandom in contemporary consumer culture
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Innovatives Markenmanagement
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
more ...
less ...
Source
All
ECONIS (ZBW)
19
USB Cologne (EcoSocSci)
4
Showing
1
-
10
of
23
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
2
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
3
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
4
Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon
;
Shamim, Amjad
;
Park, Jungkun
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
Saved in:
5
Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo
;
Choe, Ja Young
;
Kim, Heather Markham
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
Saved in:
6
Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia
;
Ferreira, Aristides Isidoro
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
Saved in:
7
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
8
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
9
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
10
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->