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~isPartOf:"Hamburger Schriften zur Marketingforschung"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Customer retention"
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Beziehungsmarketing
7
Customer retention
7
Kundenbindung
7
Relationship marketing
7
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
customer loyalty
5
Consumer behaviour
3
Konsumentenverhalten
3
service quality
3
Employee retention
2
Kundenbindungsprogramm
2
Loyalty program
2
Mitarbeiterbindung
2
Anreiz
1
Climate change
1
Confidence
1
Customer loyalty
1
Customer service
1
E-referral incentive programs
1
Hospital
1
Implizites Wissen
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Incentives
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Innovation management
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Innovationsmanagement
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KMU
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Klimawandel
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Knowledge management
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Krankenhaus
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Kundenservice
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Leistungsanreiz
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Lieferantenmanagement
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Performance incentive
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Psychological ownership
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SME
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Alves, Helena
1
Baum, Tom
1
Chang, Chun-Ming
1
Ferreira, João José Matos
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Fu, Xiaorong
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Haghighi, Azin Mostajer
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Kuusisto, Arja
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Kuusisto, Jari
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Pang, Jing
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Pereira, Carla Alexandra Barbosa
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1
Román, Sergio
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Shafti, Farhad
1
Stein, Alisha
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Hamburger Schriften zur Marketingforschung
The service industries journal
Journal of retailing and consumer services
27
Journal of business research : JBR
18
Journal of marketing theory and practice
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Psychology & marketing
9
Asia Pacific journal of marketing and logistics
8
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Journal of consumer behaviour : an international research review
7
Marketing Science
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of contemporary hospitality management
6
Journal of the Academy of Marketing Science
6
Services marketing quarterly
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Cogent business & management
5
Exploring the rise of fandom in contemporary consumer culture
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of hospitality management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
The journal of services marketing
5
Computer-mediated marketing strategies : social media and online brand communities
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of management research
4
Journal of marketing analytics : JMA
4
Journal of travel and tourism marketing
4
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
4
The journal of applied business research
4
Australasian marketing journal
3
Handbook of research on retailer-consumer relationship development
3
Information systems and e-business management : ISeB
3
International journal of economic research
3
International journal of electronic commerce : IJEC
3
International journal of management and economics
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Journal of global marketing
3
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ECONIS (ZBW)
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1
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
2
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
3
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
4
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
5
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
6
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
7
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
8
Service development tools in action
Kuusisto, Jari
;
Kuusisto, Arja
;
Yli-Viitala, Pirjo
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 352-365
Persistent link: https://www.econbiz.de/10009732915
Saved in:
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