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~isPartOf:"Handbook of research on customer engagement"
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Handbook of research on customer engagement
Innovating in practice : perspectives and experiences
4
Managing consumer services : factory or theater?
4
Service-orientierte Geschäftsmodelle : erfolgreich umsetzen
4
An SME perspective
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung
3
Service systems science
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The Routledge handbook of service research insights and ideas
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E-novation for competitive advantage in collaborative globalization : technologies for emerging e-business strategies
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Handbook of research on management of cultural products : e-relationship marketing and accessibility perspectives
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Handbook of strategic e-business management
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Handbook on place branding and marketing
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A Research Agenda for Service Marketing
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An MNC perspective
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An introduction to industrial service design
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Business Development and Economic Governance in Southeastern Europe : 13th International Conference on the Economies of the Balkan and Eastern European Countries (EBEEC), Pafos, Cyprus, 2021
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CSR 2.0 and the new era of corporate citizenship
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CSR in an age of isolationism
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Contemporary issues in social media marketing
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Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
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Customer Experience : Forum Dienstleistungsmanagement
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Customer Management : Vertriebs- und Servicekonzepte der Zukunft
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Designing for service : key issues and new directions
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Driving service productivity : value-creation through innovation
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E-marketing ; Vol. 3
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Empirical international entrepreneurship : a handbook of methods, approaches, and applications
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Enterprise development in SMEs and entrepreneurial firms : dynamic processes
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Events und Erlebnis : Stand und Perspektiven der Eventforschung
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Exploring services science : first international conference, IESS 2010, Geneva, Switzerland, February 17 - 19, 2010 ; revised papers
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Gender, culture, and consumer behavior
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Global perspectives on service science: Japan
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Handbook of business-to-business marketing
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Handbook of developments in consumer behaviour
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Handbook of innovation in public services
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Handbook of research on digital transformation management and tools
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Handbook of research on effective marketing in contemporary globalism
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Handbook of research on retailer-consumer relationship development
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Handbook of service science ; [Vol. 1]
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Innovation through knowledge transfer 2012
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Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
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Customer engagement and organizational performance: a service-dominant logic perspective
Leckie, Civilai
;
Nyadzayo, Munyaradzi W.
;
Johnson, Lester W.
- In:
Handbook of research on customer engagement
,
(pp. 311-328)
.
2019
Persistent link: https://www.econbiz.de/10013163393
Saved in:
2
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
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