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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of production economics"
~subject:"Service quality"
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Search: subject_exact:"Dienstleistung"
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Service quality
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Akter, Shahriar
1
Avinadav, Tal
1
Batista, Luciano
1
Calabrese, Armando
1
Chernonog, Tatyana
1
D'Ambra, John
1
Davis-Poynter, Simon
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Jayaram, Jayanth
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of production economics
The journal of services marketing
27
Journal of service management
24
Journal of service research : JSR
19
SpringerLink / Bücher
14
The service industries journal
14
International journal of hospitality management
12
Journal of service research
12
Journal of retailing and consumer services
11
Services marketing quarterly
10
Gabler Edition Wissenschaft
8
Journal of business research : JBR
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services technology and management
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Service business
5
European review of service economics and management
4
International journal of services and operations management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
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The journal of business & industrial marketing
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Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Gabler Research
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Gabler-Edition Wissenschaft
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International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of the Academy of Marketing Science
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Journal of the Operational Research Society : OR
3
Operations research
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Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
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A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
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Berichte aus Energie- und Umweltforschung
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ECONIS (ZBW)
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1
Enabling a transformative service system by modeling quality dynamics
Akter, Shahriar
;
Wamba, Samuel Fosso
;
D'Ambra, John
- In:
International journal of production economics
207
(
2019
),
pp. 210-226
Persistent link: https://www.econbiz.de/10011957888
Saved in:
2
Improving efficiency in service systems by performing and storing "preliminary services"
Hanukov, Gabi
;
Avinadav, Tal
;
Chernonog, Tatyana
; …
- In:
International journal of production economics
197
(
2018
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011820954
Saved in:
3
Servitization through outcome-based contract : a systems perspective from the defence industry
Batista, Luciano
;
Davis-Poynter, Simon
;
Ng, Irene
; …
- In:
International journal of production economics
192
(
2017
),
pp. 133-143
Persistent link: https://www.econbiz.de/10011782331
Saved in:
4
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
Saved in:
5
The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.
;
Jayaram, Jayanth
;
Xu, Kefeng
- In:
International journal of production economics
138
(
2012
)
1
,
pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
Saved in:
6
Service productivity and service quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
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