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~isPartOf:"International journal of accounting information systems"
~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Text mining
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Data Mining
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Data mining
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Customer satisfaction
7
Kundenzufriedenheit
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Sentiment analysis
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Online reviews
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Hotel industry
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Airbnb
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Beziehungsmarketing
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Consumer behaviour
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Gastronomie
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Kai Ding
1
Keng Yap Ng
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Law, Chun Hung Roberts
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Li, Gang
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Li, Yibai
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Luo, Jian Ming
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International journal of accounting information systems
International journal of hospitality management
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of vacation marketing
2
Tourism management : research, policies, practice
2
Electronic commerce research
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
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Information systems research : ISR
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of logistics : research and applications
1
International journal of quality & reliability management
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Journal of air transport management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service research
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Manufacturing & service operations management : M & SOM
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Total quality management & business excellence
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ECONIS (ZBW)
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1
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
2
Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation
Kai Ding
;
Choo, Wei Chong
;
Keng Yap Ng
;
Ng, Siew Imm
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389781
Saved in:
3
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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