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~isPartOf:"International journal of applied management science"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services technology and management"
~subject:"service quality"
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Search: "Dienstleistungsqualität"
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service quality
Dienstleistungsqualität
147
Service quality
144
Qualitätsmanagement
76
Quality management
74
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
25
Relationship marketing
25
customer satisfaction
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Hospital
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Krankenhaus
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Product quality
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Produktqualität
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Consumer behaviour
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Gesundheitsversorgung
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quality management
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Fuzzy sets
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Jordanien
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Multi-criteria analysis
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Performance-Messung
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quality
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Dienstleistungssektor
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India
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SERVQUAL
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Adil, Mohd
3
Boon-Cheong Chew
2
Lay Hong Tan
2
Nasir, Mohd
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Abdulkerim, Ibrahim
1
Aboumasoudi, Abbas Sheikh
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Agarwal, Sonal
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Aghdaie, Fathollah Amiri
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Ajarmah, Balqees Salem
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Al-Hawary, Sulieman Ibraheem Shelash
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Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Allada, Vijaya Kameswari
1
Anber Abraheem Shlash Mohammad
1
Apornak, Arash
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Arabzad, S. Mohammad
1
Atulkar, Sunil
1
Avvari, Muralidhar
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Awasthi, Anjali
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Azimi, Parham
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Azuma, Kentaro
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Barreto, Rister
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Boo, Je-Man
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Chen, Shun-Hsing
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1
Damali, Uzay
1
Dammaj, Alaa
1
Drosos, Dimitris
1
Dubey, Rameshwar
1
Fahma, Farah
1
George, Sajeev Abraham
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International journal of applied management science
International journal of productivity and quality management : IJPQM
International journal of services technology and management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
International journal of services and operations management
33
Total quality management & business excellence
30
Cogent business & management
24
Services marketing quarterly
21
Journal of hospitality marketing & management
19
Quality management journal : QMJ
18
The service industries journal
16
International journal of services and operations management : IJSOM
15
International journal of services, economics and management
15
International journal of business information systems : IJBIS
14
Journal of travel and tourism marketing
11
International journal of business excellence : IJBEX
10
Journal for global business advancement : JGBA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of business excellence
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Nepalese journal of finance : a publication of Uniglobe College
8
Health marketing quarterly
7
International journal of business and globalisation : IJBG
7
Nepalese journal of economics : a publication of Uniglobe College
7
Global business review
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
International journal of shipping and transport logistics : IJSTL
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Administrative Sciences : open access journal
5
Journal of business economics and management
5
Journal of vacation marketing
5
Manufacturing & service operations management : M & SOM
5
Market : review for marketing theory and practice
5
Expert journal of marketing
4
International journal of business performance management
4
International journal of financial research
4
Journal of industrial engineering and management : JIEM
4
Journal of management and strategy : JMS
4
Journal of nonprofit & public sector marketing
4
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ECONIS (ZBW)
42
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1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
3
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
4
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
5
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
6
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
7
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
8
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
9
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
10
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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