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~isPartOf:"International journal of applied management science"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"service quality"
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Search: "Dienstleistungsqualität"
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service quality
Dienstleistungsqualität
189
Service quality
186
Customer satisfaction
94
Kundenzufriedenheit
94
Qualitätsmanagement
68
Quality management
66
Consumer behaviour
48
Konsumentenverhalten
48
Beziehungsmarketing
45
Relationship marketing
45
Hospital
25
Krankenhaus
25
Hotellerie
24
customer satisfaction
24
Hotel industry
23
Product quality
21
Produktqualität
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Gastronomie
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Restaurant industry
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Gesundheitsversorgung
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Health care
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Gesundheitswesen
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Health care system
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Tourism
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Tourismus
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AHP-Verfahren
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Gastgewerbe
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Measurement
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Messung
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USA
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United States
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AHP approach
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Bank
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Beschwerdemanagement
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Complaint management
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quality
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43
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Adil, Mohd
3
Boon-Cheong Chew
2
Lay Hong Tan
2
Nasir, Mohd
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Abdulkerim, Ibrahim
1
Aboumasoudi, Abbas Sheikh
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
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Ajarmah, Balqees Salem
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Al-Hawary, Sulieman Ibraheem Shelash
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Alexandris, Kostas
1
Allada, Vijaya Kameswari
1
Anber Abraheem Shlash Mohammad
1
Apornak, Arash
1
Arabzad, S. Mohammad
1
Atulkar, Sunil
1
Avvari, Muralidhar
1
Awasthi, Anjali
1
Azimi, Parham
1
Barreto, Rister
1
Battal, Aslı
1
Başaran, Bülent
1
Bhatia, Manjot Singh
1
Bogicevic, Vanja
1
Boksberger, Philipp
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Boo, Je-Man
1
Bujisic, Milos
1
Carlsen, Jack
1
Chalikias, Miltiadis
1
Chen, Sandy C.
1
Cherkos, Tomas
1
Choung, Eun-Mi
1
Damali, Uzay
1
Dammaj, Alaa
1
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International journal of applied management science
International journal of productivity and quality management : IJPQM
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
International journal of services and operations management
33
Total quality management & business excellence
30
Cogent business & management
24
Services marketing quarterly
21
Journal of hospitality marketing & management
19
Quality management journal : QMJ
18
The service industries journal
16
International journal of services and operations management : IJSOM
15
International journal of services, economics and management
15
International journal of business information systems : IJBIS
14
Journal of travel and tourism marketing
11
International journal of business excellence : IJBEX
10
Journal for global business advancement : JGBA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of business excellence
8
Nepalese journal of finance : a publication of Uniglobe College
8
Health marketing quarterly
7
International journal of business and globalisation : IJBG
7
International journal of services technology and management
7
Nepalese journal of economics : a publication of Uniglobe College
7
Global business review
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
International journal of shipping and transport logistics : IJSTL
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Administrative Sciences : open access journal
5
Journal of business economics and management
5
Journal of vacation marketing
5
Manufacturing & service operations management : M & SOM
5
Market : review for marketing theory and practice
5
Expert journal of marketing
4
International journal of business performance management
4
International journal of financial research
4
Journal of industrial engineering and management : JIEM
4
Journal of management and strategy : JMS
4
Journal of nonprofit & public sector marketing
4
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ECONIS (ZBW)
43
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1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
3
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
4
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
5
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
6
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
7
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
8
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
9
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
10
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
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