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~isPartOf:"International journal of applied management science"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Health care"
~subject:"service quality"
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Search: "Dienstleistungsqualität"
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Health care
service quality
Dienstleistungsqualität
115
Service quality
112
Qualitätsmanagement
68
Quality management
66
Customer satisfaction
50
Kundenzufriedenheit
50
Beziehungsmarketing
18
Product quality
18
Produktqualität
18
Relationship marketing
18
Hospital
17
Krankenhaus
17
customer satisfaction
17
Gesundheitsversorgung
13
AHP-Verfahren
12
Gesundheitswesen
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Health care system
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AHP approach
11
Bank
11
Measurement
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Messung
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Consumer behaviour
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Fuzzy sets
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Fuzzy-Set-Theorie
10
Jordanien
10
Konsumentenverhalten
10
Multi-criteria analysis
10
Multikriterielle Entscheidungsanalyse
10
quality
10
quality management
10
Jordan
9
Performance measurement
8
Performance-Messung
8
SERVQUAL
8
Hotellerie
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India
7
Indien
7
Patienten
7
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44
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Adil, Mohd
3
Boon-Cheong Chew
2
Lay Hong Tan
2
Nasir, Mohd
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Abdulkerim, Ibrahim
1
Aboumasoudi, Abbas Sheikh
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Ajarmah, Balqees Salem
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Allada, Vijaya Kameswari
1
Alliprandini, Dário H.
1
Anber Abraheem Shlash Mohammad
1
Aparecida de Mattos, Claudia
1
Apornak, Arash
1
Arabzad, S. Mohammad
1
Atulkar, Sunil
1
Avvari, Muralidhar
1
Awasthi, Anjali
1
Azimi, Parham
1
Barreto, Rister
1
Battal, Aslı
1
Başaran, Bülent
1
Bhatia, Manjot Singh
1
Boo, Je-Man
1
Chalikias, Miltiadis
1
Cherkos, Tomas
1
Choung, Eun-Mi
1
Damali, Uzay
1
Dammaj, Alaa
1
Delahoz-Dominguez, Enrique
1
Dias, Ana Alexandra da Costa
1
Drosos, Dimitris
1
Dubey, Rameshwar
1
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International journal of applied management science
International journal of productivity and quality management : IJPQM
Health care management review : HCM review
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Total quality management & business excellence
43
International journal of services and operations management
40
Journal of health organization and management
38
Quality management journal : QMJ
37
Health marketing quarterly
33
Services marketing quarterly
30
The service industries journal
30
Cogent business & management
26
The TQM journal : the international review of organizational improvement
24
Management science : journal of the Institute for Operations Research and the Management Sciences
23
Journal of hospitality marketing & management
20
International journal of services and operations management : IJSOM
18
International journal of services, economics and management
18
Journal of health economics
18
NBER working paper series
16
International journal of hospitality management
15
Manufacturing & service operations management : M & SOM
15
Technological forecasting & social change : an international journal
15
International journal of business information systems : IJBIS
14
Journal of travel and tourism marketing
14
NBER Working Paper
13
Production and operations management : an international journal of the Production and Operations Management Society
13
Health care management science
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of business excellence : IJBEX
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
The European journal of health economics
11
International journal of production research
10
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service management
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
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ECONIS (ZBW)
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1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
3
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
4
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
5
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
6
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
7
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
8
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
9
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
10
Managing arrival variability in healthcare services : case of an out-patient department
Gupta, Piyush
;
Pranjal, Piyush
;
Sachan, Amit
;
Prasad, Punam
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 135-157
Persistent link: https://www.econbiz.de/10012696554
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