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~isPartOf:"International journal of applied management science"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Krankenhaus"
~subject:"service quality"
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Krankenhaus
service quality
Dienstleistungsqualität
115
Service quality
112
Qualitätsmanagement
68
Quality management
66
Customer satisfaction
50
Kundenzufriedenheit
50
Beziehungsmarketing
18
Product quality
18
Produktqualität
18
Relationship marketing
18
Hospital
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customer satisfaction
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Gesundheitsversorgung
13
Health care
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AHP-Verfahren
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Gesundheitswesen
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Bank
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Measurement
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Messung
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Consumer behaviour
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Fuzzy sets
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Fuzzy-Set-Theorie
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Jordanien
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Konsumentenverhalten
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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quality
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quality management
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Jordan
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Performance measurement
8
Performance-Messung
8
SERVQUAL
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Hotellerie
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India
7
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48
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Adil, Mohd
3
Boon-Cheong Chew
2
Lay Hong Tan
2
Nasir, Mohd
2
Shahin, Arash
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Abdulkerim, Ibrahim
1
Aboumasoudi, Abbas Sheikh
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Allada, Vijaya Kameswari
1
Alliprandini, Dário H.
1
Anber Abraheem Shlash Mohammad
1
Aparecida de Mattos, Claudia
1
Apornak, Arash
1
Arabzad, S. Mohammad
1
Atulkar, Sunil
1
Avvari, Muralidhar
1
Awasthi, Anjali
1
Azimi, Parham
1
Babu, Faisal
1
Barreto, Rister
1
Battal, Aslı
1
Başaran, Bülent
1
Bhatia, Manjot Singh
1
Boo, Je-Man
1
Calvo, Erick
1
Chalikias, Miltiadis
1
Cherkos, Tomas
1
Choung, Eun-Mi
1
Damali, Uzay
1
Dammaj, Alaa
1
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International journal of applied management science
International journal of productivity and quality management : IJPQM
Health care management review : HCM review
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
International journal of hospitality management
54
Quality management journal : QMJ
47
Journal of health economics
40
Total quality management & business excellence
40
International journal of services and operations management
36
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
Journal of hospitality marketing & management
34
NBER working paper series
33
NBER Working Paper
30
The service industries journal
30
Health marketing quarterly
29
Cogent business & management
28
Services marketing quarterly
27
Management science : journal of the Institute for Operations Research and the Management Sciences
24
Health economics
21
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
International journal of services, economics and management
19
Journal of travel and tourism marketing
19
International journal of services and operations management : IJSOM
18
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of business information systems : IJBIS
14
Manufacturing & service operations management : M & SOM
14
Production and operations management : an international journal of the Production and Operations Management Society
13
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
International journal of business excellence : IJBEX
12
International journal of quality and service sciences
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
The European journal of health economics
12
International journal of production research
11
International journal of quality & reliability management
11
Tourism management : research, policies, practice
11
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ECONIS (ZBW)
48
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1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
3
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
4
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
5
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
6
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
7
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
8
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
9
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
10
Managing arrival variability in healthcare services : case of an out-patient department
Gupta, Piyush
;
Pranjal, Piyush
;
Sachan, Amit
;
Prasad, Punam
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 135-157
Persistent link: https://www.econbiz.de/10012696554
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