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~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Consumer behaviour"
~subject:"Theorie"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Theorie
Dienstleistungsqualität
48
Service quality
48
Customer satisfaction
24
Kundenzufriedenheit
24
Konsumentenverhalten
18
service quality
14
Quality management
13
Qualitätsmanagement
13
Website
12
India
10
Indien
10
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Beziehungsmarketing
7
Electronic Banking
7
Electronic banking
7
Relationship marketing
7
information quality
7
system quality
7
Information system
6
Informationssystem
6
customer satisfaction
6
perceived ease of use
6
perceived usefulness
6
AHP approach
5
AHP-Verfahren
5
Cloud Computing
5
Cloud computing
5
Innovation adoption
5
Innovationsakzeptanz
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Structural equation model
5
Strukturgleichungsmodell
5
cloud computing
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Bank
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Betriebliches Informationssystem
4
Business intelligence system
4
E-Government
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English
19
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Aggarwal, Himanshu
1
Agrawal, Amit Kumar
1
Agrawal, Arjun
1
Al-Debei, Mutaz M.
1
Al-Mamun, Abdullah
1
Al-Mashaqba, Abedalellah Mohammed
1
Almahamid, Soud M.
1
Almanaseer, Mousa S.
1
Bartholomew, Darrel E.
1
Bhoyar, Pravin Kumar
1
Binh Giang Nguyen
1
Bunker, Matthew P.
1
Deepika
1
Divekar, Rajiv
1
Fuad, Fuad
1
George, A. P.
1
Gupta, Priyanka
1
Ha Nguyen Thi Thu
1
Hazura Mohamed
1
Jaradat, Mohammed-Issa Riad Mousa
1
Kamble, Aakash Ashok
1
Kumar, G.
1
Kumar, R. Rajendra
1
Lee Hoi Yen
1
Madan, Sushila
1
Mahadevan, Lakshman
1
Malarvizhi, Chinnasamy Agamudai Nambhi
1
Manu, Christian Daniel
1
Nagendra, Asha
1
Nur Fazidah Elias
1
Parsad, Chandan
1
Prashar, Sanjeev
1
Punyatoya, Plavini
1
Puthur, Jose K.
1
Rajak, Binod Kumar
1
Rathore, Maya
1
Rawwas, Mohammed Y. A.
1
Rira Rahayu Arridha
1
Sahi, Geetanjali
1
Satpathy, Anurag
1
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International journal of business information systems : IJBIS
Journal of retailing and consumer services
233
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
49
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
28
Journal of air transport management
27
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
European journal of marketing : EJM
23
International journal of quality & reliability management
23
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of service research
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Quality management journal : QMJ
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of retail and distribution management
18
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ECONIS (ZBW)
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
3
Relationships between website quality and trust dimensions in online shopping : an empirical study in Indonesia
Manu, Christian Daniel
;
Fuad, Fuad
- In:
International journal of business information systems : …
39
(
2022
)
3
,
pp. 400-423
Persistent link: https://www.econbiz.de/10013198438
Saved in:
4
Examining the influence of antecedents of continuous intention to use an informational app : the role of perceived usefulness and perceived ease of use
Gupta, Priyanka
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
International journal of business information systems : …
36
(
2021
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10012506885
Saved in:
5
Understanding citizen's continuance intention to use e-government services : the case of the Indian railway e-ticket booking site
Puthur, Jose K.
;
George, A. P.
;
Mahadevan, Lakshman
- In:
International journal of business information systems : …
34
(
2020
)
2
,
pp. 183-203
Persistent link: https://www.econbiz.de/10012253400
Saved in:
6
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
7
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
8
An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar
;
Nagendra, Asha
;
Divekar, Rajiv
; …
- In:
International journal of business information systems : …
29
(
2018
)
2
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
Saved in:
9
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
10
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
Saved in:
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